Ebook Cover Sense of Community

You’ve got the fun-filled theme. Catering? Check!

Now all you need are the residents.

So where are they?

We know “Sense of Community” is a primary factor in a resident’s leasing and renewal decision, but no amount of wine tastings or pool parties seem to entice them out of their homes.

Discover how today’s resident defines “Sense of Community” and how to leverage that knowledge at low-to-no cost.

Your residents (and budget) will thank you.
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Did you know SatisFacts has a library of 30-Minute On-Demand Webinars that are available for FREE?

Jen Piccotti and Lia Nichole Smith share in-depth knowledge and the latest data and trends in the Multifamily Housing Industry based on over 1.6 million resident and prospect surveys.

Retention Begins With Prospects - March 2014

What You Missed:

 

Retention Begins with the Prospect: Think you know what Prospects are looking for? Think again! From their first visit to your community, you have a critical opportunity to not only secure a lease but lay the foundation for long-term loyalty. In this session we’ll unveil the top 5 topics that will have today’s Prospects signing on the dotted line this year and for years to come! View On-Demand HERE

Doug Miller, the founder and President of SatisFacts Research, built the business on giving back to the industry and sharing knowledge. View this session at your convenience, and we invite you to share it with your team!

Visit our entire library of On-Demand Webinars and see what’s coming up on Onsite Insites LIVE!, our Free 30-Minute Webinar series that takes place the 3rd Thursday of each month at 9 a.m. Pacific/12 p.m. Eastern

Ebook Cover Difficult Residents

When it comes to working with difficult residents, there really is no magic formula.  Oftentimes, you can’t control what a resident is going to say or how they are going to act.  You can however control your words and actions – two things that can make all the difference in controlling the outcome of the interaction.

Inside we give you an easy plan for identifying exactly what type of personality you are up against, as well as an effective strategy for keeping your cool and maintaining your sanity!

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Ebook Cover Service Requests

No money?  No time?  No problem!

As communities get older and budgets get smaller, focusing on streamlining the service request process is the way to go.  It’s not about throwing money at a problem or quick fix band-aids.  It comes down to setting the service team up for success and making the most of every resident interaction.

Take our 5-question quiz to determine how effective the process is at your community.  Then discover 3 strategies for every maintenance team, even those with the tightest of budgets!
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1ST

The rental housing market is more competitive than ever, and prospects are more educated and savvy than they’ve ever been, due to the rise in popularity of ratings and review sites.  And while first visit leases are more difficult to come by, they can and do happen if the right balance of connections occurs. Learn a winning strategy to address what prospects need in order to feel confident in putting down a deposit at the end of their first visit.  Download your copy today for $1!

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Did you know SatisFacts has a library of 30-Minute On-Demand Webinars that are available for FREE?

Jen Piccotti and Lia Nichole Smith share in-depth knowledge and the latest data and trends in the Multifamily Housing Industry based on over 1.6 million resident and prospect surveys.

What You Missed:

Manager Reviews Are True Plan

When the Online Reviews About the Manager Are True – There it is, online for the world to see: your name and colorful description of what this disgruntled ex-resident thinks of you. Learn the steps in protecting your identity, and also how to respond to online accusations or attacks that may or may not be true in a way that maintains your professionalism and highlights the culture of your community. View On-Demand HERE

 

Doug Miller, the founder and President of SatisFacts Research, built the business on giving back to the industry and sharing knowledge. View this session at your convenience, and we invite you to share it with your team!

Visit our entire library of On-Demand Webinars and see what’s coming up on Onsite Insites LIVE!, our Free 30-Minute Webinar series that takes place the 3rd Thursday of each month at 9 a.m. Pacific/12 p.m. Eastern

 

Lia will be presenting “Change Your Online Story” at the 1:45pm session.  Click here to learn more about Landlord WEBCON 2014.

Cover
Change Your Online Story
 
In a world where what happens onsite often ends up online, it’s time to take control of how the world sees your community.  In this session, we’ll uncover what drives resident satisfaction, based on our analysis of over 1.6 million survey responses.  We’ll also review the top 5 online complaints and what to do to avoid them along with how to gracefully recover if these things have already been said about your community.  This session is much more than reputation management; it’s time to change your online story to represent what’s really going on at your community!

RatingsandReviewsCOVER

Quotes from online reviews range from “I absolutely love everything about living here” to “This community is run by complete morons!” Online reviews, when handled properly, can enhance resident retention and loyalty, as well as create awareness of how wonderful it is to live at your community.

Inside, we show you an easy 4-step strategy for crafting a perfect response.  And to help you put it all together, we’ve created sample responses to 5 real-world online reviews.

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Find out how to “Change Your Online Story” presented by Jen Piccotti at the CAA Connect Northern California Rental Housing Conference and Expo.

jen-piccotti-photoThe difficulty with reputation-management training is that it is traditionally communicated from a reactionary point of reference. What to do “when” a bad review has been posted online. How to respond “after” a complaint has been made. It’s no secret that people go online for two reasons: to sing your praises, or to rake you over the coals. And because of that, it’s time these two new words – prevention and recovery – replace reputation management. In this session, we’ll review the top five online complaints and how to avoid them. Moreover, we’ll review ways to recover gracefully if your community has already been slammed. With 33 million unique visitors last year to the nation’s No. 1 apartment ratings and reviews website, it’s time to change your online story to explain what’s really happening at your community!

Register Today!

Did you know SatisFacts has a library of 30-Minute On-Demand Webinars that are available for FREE?

Jen Piccotti and Lia Nichole Smith share in-depth knowledge and the latest data and trends in the Multifamily Housing Industry based on over 1.6 million resident and prospect surveys.

What You Missed:

 

What Motivates

 

 

 

 

 

 

The Employee – Profit Connection – Team members are only as successful as the tools and support they are given by their managers. In this session, learn the Top 5 Motivators that drive high performance and the Top 5 Obstacles that may be limiting your revenue. View On-Demand HERE

Doug Miller, the founder and President of SatisFacts Research, built the business on giving back to the industry and sharing knowledge. View this session at your convenience, and we invite you to share it with your team!

Visit our entire library of On-Demand Webinars and see what’s coming up on Onsite Insites LIVE!, our Free 30-Minute Webinar series that takes place the 3rd Thursday of each month at 9 a.m. Pacific/12 p.m. Eastern

 

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