RatingsandReviewsCOVER

Quotes from online reviews range from “I absolutely love everything about living here” to “This community is run by complete morons!” Online reviews, when handled properly, can enhance resident retention and loyalty, as well as create awareness of how wonderful it is to live at your community.

Inside, we show you an easy 4-step strategy for crafting a perfect response.  And to help you put it all together, we’ve created sample responses to 5 real-world online reviews.

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Find out how to “Change Your Online Story” presented by Jen Piccotti at the CAA Connect Northern California Rental Housing Conference and Expo.

jen-piccotti-photoThe difficulty with reputation-management training is that it is traditionally communicated from a reactionary point of reference. What to do “when” a bad review has been posted online. How to respond “after” a complaint has been made. It’s no secret that people go online for two reasons: to sing your praises, or to rake you over the coals. And because of that, it’s time these two new words – prevention and recovery – replace reputation management. In this session, we’ll review the top five online complaints and how to avoid them. Moreover, we’ll review ways to recover gracefully if your community has already been slammed. With 33 million unique visitors last year to the nation’s No. 1 apartment ratings and reviews website, it’s time to change your online story to explain what’s really happening at your community!

Register Today!

Did you know SatisFacts has a library of 30-Minute On-Demand Webinars that are available for FREE?

Jen Piccotti and Lia Nichole Smith share in-depth knowledge and the latest data and trends in the Multifamily Housing Industry based on over 1.6 million resident and prospect surveys.

What You Missed:

 

What Motivates

 

 

 

 

 

 

The Employee – Profit Connection - Team members are only as successful as the tools and support they are given by their managers. In this session, learn the Top 5 Motivators that drive high performance and the Top 5 Obstacles that may be limiting your revenue. View On-Demand HERE

Doug Miller, the founder and President of SatisFacts Research, built the business on giving back to the industry and sharing knowledge. View this session at your convenience, and we invite you to share it with your team!

Visit our entire library of On-Demand Webinars and see what’s coming up on Onsite Insites LIVE!, our Free 30-Minute Webinar series that takes place the 3rd Thursday of each month at 9 a.m. Pacific/12 p.m. Eastern

 

Find out “Where All The First Visit Leases Have Gone”” from Lia Nichole Smith at the Alabama Apartment Association’s Conference and Expo on April 8th at 9:45 a.m.

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Leasing apartments is a tricky game to play. Most prospects tour 4 to 6 apartment communities before selecting the one they feel deserves their commitment and most importantly, their money. So who wins the lease? In this session, you’ll learn how a few minor changes can yield big results and more leases. 1.6 million Survey responses can’t be wrong. Connect with your prospects by giving them what matters most. Make the connection – get the lease. It really is as simple as that! And once you’ve mastered the first visit leasing game, parlay those skills to securing more renewals and increasing your community’s bottom line.

Register today!

SatisFacts (www.SatisFacts.com) is excited to announce the 2013 national resident satisfaction award winners.  Putting these awards in context, SatisFacts works with over 200 management companies and well over a million apartment homes.  The scores our clients earned with their SatisFacts resident feedback programs clearly show high levels of satisfaction with their efforts to deliver an outstanding resident experience.  Residents reward great experiences not only with higher lease renewal rates and less resistance to rent increases, but also the ability to proudly promote the management company and/or properties as a best-of-breed service provider.  Given today’s ratings-obsessed world, this recognition truly provides our clients with a marketing advantage in each of today’s highly competitive markets. To view list of all winners, visit our National Awards page HERE.

Doug Miller, founder and president of SatisFacts, adds, “Everyone wins when there is a passion for delivering world-class service.  Residents reward with their renewals.  Reduced turnover grows NOI.  And dramatic marketing advantages can be realized leveraging scores and awards to boost a property and company’s online reputation.  When resident expectations are being met and exceeded, then SatisFacts helps you leverage this by using award logos in advertising and marketing programs, posting scores online via our relationships with TurnSocial and PropertySolutions, and being able to seamlessly integrate ratings directly into property pages on ApartmentRatings.com via the powerful Verified Resident Program.”

2013 National Award Winners:

Annual Survey Program Awards

  •          Award Winners – Top Five Companies (multiple portfolio size categories):

o    AJ Dwoskin; Allen and Rocks; Blue Ridge; Churchill Residential; Dominium; ETI Multifamily; First Realty; H G Fenton; Legend Management; Paradigm Management Company; Quintus Corporation; Reside Living; Shea Properties; Shelter Properties; Thayer Properties; The Habitat Company; Towne Properties; Trinity Property Consultants

  •          Exceptional Portfolio Score

o    None

  •          Superior Portfolio Score

o    AJ Dwoskin; Allen and Rocks; Blue Ridge; Carter Haston; Churchill Residential; Continental Realty; Corcoran Jennison; Dominium; Draper and Kramer; ETI Multifamily; First Realty; H G Fenton; HallKeen Management; Heartland Realty Investors; Humphrey; Legend Management; Malkin Properties; MidPen Housing; Pacific Living; Paradigm Management; Paragon Properties; Quintus Corporation; Reside Living; Shea Properties; Shelter Properties; Thayer Properties; The Habitat Company; Towne Properties; Trammell Crow Residential; Western Rim

Insite™ 365 Day/Year Resident Feedback Programs

  •          Award Winners – Top Five Companies (multiple portfolio size categories):

o    Banner Apartments; Bernstein Management; BF Saul; Caviness & Cates; Drucker & Falk; Hawthorne Residential; JC Hart; Legend; Madison; North American Properties; Pacific Living; Paradigm; Pegasus; Regency Windsor; RenaissancePG; Shea Properties; United Residential; Western Rim; WINN Military; WINN Residential

  •          Exceptional Portfolio Score

o    Banner Apartments; BF Saul; Caviness & Cates; Drucker and Falk; Hawthorne Residential; JC Hart; Legend; McDougal Properties; North American Properties; Pacific Living; Regency Windsor; RenaissancePG; United Residential

  •          Superior Portfolio Score

o    A.J. Dwoskin; Advenir; Altman Companies; Altman Management Company; Andover; Artcraft Management; Bainbridge; Baron Properties; Bernstein Management; BH Management; Burns Management; Capstone Companies; Cherishome Living; Columbia Residential; Commerce Capital Partners; Contemporary Management Concepts; Corcoran Management; Cornerstone; CTL Management; Darby Development; Davlyn Investments; Echelon; ECI Group; Epoch; Fairfield; First Communities; Gatehouse; GFI; Greco; Greystar; Griffis Residential; Habitat; Hercules; Horning Brothers; IMT Residential; Incore; JVM Realty; Kamson Corporation; Kettler; MAA; MAC; Madison; Maryland Management; Matrix Residential; MC Companies; Milestone; Morgan; MSC; Panco Management; Paradigm; Pegasus; Perennial Properties; Pinnacle; Polinger, Shannon & Luchs; Princeton Properties; RedPeak Properties; Reside; Riverstone; Shea; Steven Scott; Sunrise Management; Thayer; The Ardizzone Group; The Madera Companies; Trade Street; Tribridge Residential; Trilogy; Trinity; Viking Associates; Waterton; Western Rim; WINN Military; WINN Residential; WRH; WRIT

 

SatisFacts™:

SatisFacts™ (www.satisfacts.com), a division of Internet Brands, is the industry’s retention and reputation management authority, working with hundreds of management companies and more than a million apartment units nationally.  SatisFacts’ feedback and reputation management systems Take the Guesswork Out of Retention™, and help clients reduce turnover, grow NOI and boost online reputations. To obtain more information, contact Doug Miller at 866.655.1490 x100 or dmiller@satisfacts.com.

Jen 2010 photo

Independent Rental Owners: the Houston Apartment Association has invited Jen Piccotti, Senior Vice President of Education and Consulting for SatisFacts Research, as the guest speaker for the March IROC Breakfast on March 28th. Learn how your online story, whether you have 2 units or 20,000.

Change Your Online Story; Presented by Jen Piccotti, SatisFacts Research

Are you “over” reputation management training? If so, this class is for you! Reputation Management has been a priority focus for many companies. However, the difficulty with “reputation management” training is that it is traditionally communicated from a reactionary point of reference. What to do “when” a review has been posted. How to respond “after” a complaint has been made. It’s no secret, people go online for 2 reasons: to sing your praises, or to rake you over the coals. It’s time these two new words replace reputation management: Prevention and Recovery. With 33 million unique visitors last year to the nation’s #1 apartment ratings and reviews website, ApartmentRatings.com, it’s time to change your online story to represent what’s really going on at your community!

Details:

March 28, 7:30 – 10 a.m.

Dinerstein Reed Prokop Education Center

HAA/HAF Office Building

4810 Westway Park Blvd.

Houston, TX

 Register HERE

CoverVALUE

It’s a whole new world when it comes to how residents are defining value in their homes. The message is clear: it’s not just about the money; it’s about what I’m getting for the money! In our society, residents expect to feel like members of an exclusive club, not just a paying customer. Learn the top 5 factors that impact a resident’s perception of value, as well as best practices to positively influence those perceptions.

Download the e-book today for just $1!

Add to Cart

Did you know SatisFacts has a library of 30-Minute On-Demand Webinars that are available for FREE?

Jen Piccotti and Lia Nichole Smith share in-depth knowledge and the latest data and trends in the Multifamily Housing Industry based on over 1.6 million resident and prospect surveys.

What You Missed:

Personal service

Maintenance & Retention – It’s All In The Details. This one’s for service team members and those who care about service — or in other words, everyone! We all know that maintenance plays a huge part in your retention efforts and here are some easy, surefire take-a-ways that teams can implement today to help reduce turnover even more! View On-Demand HERE

Doug Miller, the founder and President of SatisFacts Research, built the business on giving back to the industry and sharing knowledge. View this session at your convenience, and we invite you to share it with your team!

Visit our entire library of On-Demand Webinars and see what’s coming up on Onsite Insites LIVE!, our Free 30-Minute Webinar series that takes place the 3rd Thursday of each month at 9 a.m. Pacific/12 p.m. Eastern

 

 

The Post Dated Notice To Vacate

What would you do if residents gave you a post dated notice to vacate the day they moved in to your community?

ApartmentRatings.com Announces 2013 Top Rated Property Award Winners!

ApartmentRatings’ “Top Rated”  award recognizes the best apartment communities in the nation, as ranked by actual residents

AP Top Rated 2013

ApartmentRatings.com (www.apartmentratings.com), the leading apartment review website, announced the 6,567 winners of the 2013 ApartmentRatings.com Top Rated Awards.  Only approximately 7% of all communities listed on ApartmentRatings.com qualify for award consideration, making winning a Top Rated award an exclusive accomplishment. Winning communities demonstrated a combination of outstanding resident satisfaction ratings and excellent recommendation ratings, as reported by actual residents on ApartmentRatings.com throughout 2013.

ApartmentRatings.com used the following criteria to determine the Top Rated award winners: 10 or more total reviews; 5 ore more reviews in 2013; overall recommended score of 50% or greater at the time of award calculations

View the full listing of winning properties:

http://www.apartmentratings.com/rate/2013topratedawards

Email Us For More Information:

Sales@AptRatings.com

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