Jen Piccotti, Senior Vice President of Education and Consulting for SatisFacts Research and ApartmentRatings.com, will be presenting at the Apartment Association of Metro Denver’s First Annual TechCon in Denver, Colorado on October 29th.
Join Jen’s session at 9 a.m. or 10 a.m.
It’s a Ratings and Review world, and no community can ignore them and hope those reviews will just go away. Keeping in mind that your online reputation begins with the resident experience, it’s critical to focus on both sides of the equation. In this session you’ll learn:
- What matters most to today’s prospects and residents based on nearly 2 million surveys,
- The most common online resident complaints,
- How to break down real life reviews to discover the underlying theme, and
- How to construct impactful responses using our Save T.H.E.M. technique.