Don’t miss the SatisFacts Education duo, Jen Piccotti and Lia Nichole Smith, at the Virginia Apartment Management Association 2015 State Conference!
April 15, 2015
2:00 – 3:15 PM
Where Have All the First Visit Leases Gone? Presented by Lia Nichole Smith
Leasing apartments is a tricky game to play. Most prospects tour 4 to 6 apartment communities before selecting the one they feel deserves their commitment and most importantly, their money. So who wins the lease? In this session, you’ll learn how a few minor changes can yield big results and more leases. 1.6 million survey responses can’t be wrong. Connect with your prospects by giving them what matters most. Make the connection – get the lease. It really is as simple as that! And once you’ve mastered the first visit leasing game, parlay those skills into securing more renewals and increasing your community’s bottom line.
April 16, 2015
9:00 – 10:15 AM
When the Online Reviews Are True: Save T.H.E.M. Presented by Jen Piccotti and Lia Nichole Smith
Your online reputation begins with the resident’s experience, so what do you do when those negative online reviews are true? Follow this 4-step formula and you’ll be able to turn those online lemons into lemonade!
3:15 – 4:30 PM
Reputation Management Deconstructed Presented by Jen Piccotti
It’s a Ratings and Review world, and no community can ignore them and hope those reviews will just go away. Watch us demonstrate how to break down real life reviews and construct impactful responses that will engage readers in a positive way and demonstrate what you and your community are all about!