Lia Nichole Smith, VP of Education and Consulting for SatisFacts Research, will be presenting at the Midwest Multifamily Conference in Indianapolis on October 16th.

Join Lia’s sessions at 11:00am and 3:10pm

Where Have All The First Visit Leases Gone? (11:00am)

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Session Description: Leasing apartments is a tricky game to play.  Most prospects tour 4 to 6 apartment communities before selecting the one they feel deserves their commitment and most importantly, their money.  So who wins the lease?  In this session, you’ll learn how a few minor changes can yield big results and more leases.  1.6 million survey responses can’t be wrong.  Connect with your prospects by giving them what matters most.  Make the connection – get the lease.  It really is as simple as that!  And once you’ve mastered the first visit leasing game, parlay those skills into securing more renewals and increasing your community’s bottom line.

Change Your Online Story! (3:10pm)

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Session Description: Are you “over” reputation management training?  Well, this is the session for you!  People go online for 2 reasons: to sing your praises, or to rake you over the coals. Now that you know the basics of reputation management, it’s time for some action!  In this session, we’ll explore how your team’s natural ability for “selling” can generate more positive reviews by getting your residents to do the work for you.  We’ll also construct responses to the top 5 online complaints and show you how negative reviews can help you secure more leases and renewals!

Employees Are People Too

Join us for Onsite Insites LIVE!

October 16 – Employees are People Too: Eliminating the 5 Points of Pain – Webinar Sponsor: ApartmentWebsites.com

If employees aren’t happy, research shows customers aren’t either.  While a company’s first instinct may be to throw money at the issue to keep everyone happy, the SatisFacts Employee Satisfaction Index shows the reality that what matters most to employees is often not tied to compensation. Discover the Top 5 Things that get in the way of happy, engaged employees. Register HERE

October 16

10 a.m. PST / 1 p.m. EST

 

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Jen Piccotti, Senior Vice President of Education and Consulting for SatisFacts Research, will be presenting at the Minnesota Multihousing Association’s Fall Convention on October 7th. 

Join Jen’s session at 8:45 a.m. – From Unbearable to Unbelievable: Transforming the Difficult Resident

Session Description: Residents say the darndest things, and sometimes they say the unimaginable! As professionals, part of the job is managing difficult conversations and minimizing explosive situations. In this session you’ll learn 5 strategies to keep your cool and respond (not react) to even the most outrageous resident encounter.

There is still time to register for the Fall Convention, the must-see event of the year for Residential Property Management Professionals in Minnesota!

Register HERE!

Ebook Cover Safety

Is this community safe?

With safety and security listed among the Top 5 drivers of leasing and renewal decisions, prospects and residents are no longer content with an answer of, “Crime has no address…”

Learn 10 things every community can be doing to impact their resident and prospect perception of safety and security today!

CLICK HERE TO DOWNLOAD

AAGD PTW-1

Lia Nichole Smith, VP of Education and Consulting is presenting a 2-part webinar entitled “Partnerships That Work: Creating Team Synergy” for the Greater Dallas Apartment Association

Webinar Description:

For a community to operate efficiently, the team must operate effectively.  In this session, we explore the unique relationships between Managers, Assistants, Leasing and Maintenance.  And just how do your residents factor into the team concept?  Learn how you can connect more successfully with your co-workers, and in turn, with your residents to not only make a more pleasant overall environment, but to reduce costly turnover.   It’s time to shed some light on what matters most to residents and what each team member can do to ensure residents are feeling the love year round!

SESSION ONE: September 10, 2014  CLICK HERE to register

SESSION TWO: October 8, 2014 CLICK HERE to register

 

Did you know SatisFacts has a library of 30-Minute On-Demand Webinars that are available for FREE?

Jen Piccotti and Lia Nichole Smith share in-depth knowledge and the latest data and trends in the Multifamily Housing Industry based on over 1.6 million resident and prospect surveys.

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What You Missed:

Maintenance & Retention  – It’s All In The Details. This one’s for service team members and those who care about service — or in other words, everyone!  We all know that maintenance plays a huge part in your retention efforts and here are some easy, surefire take-a-ways that teams can implement today to help reduce turnover even more! View On-Demand HERE

Doug Miller, the founder and President of SatisFacts Research, built the business on giving back to the industry and sharing knowledge. View this session at your convenience, and we invite you to share it with your team!

Visit our entire library of On-Demand Webinars and see what’s coming up on Onsite Insites LIVE!, our Free 30-Minute Webinar series that takes place the 3rd Thursday of each month at 9 a.m. Pacific/12 p.m. Eastern

Ebook Cover Sense of Community

You’ve got the fun-filled theme. Catering? Check!

Now all you need are the residents.

So where are they?

We know “Sense of Community” is a primary factor in a resident’s leasing and renewal decision, but no amount of wine tastings or pool parties seem to entice them out of their homes.

Discover how today’s resident defines “Sense of Community” and how to leverage that knowledge at low-to-no cost.

Your residents (and budget) will thank you.

CLICK HERE TO DOWNLOAD

Did you know SatisFacts has a library of 30-Minute On-Demand Webinars that are available for FREE?

Jen Piccotti and Lia Nichole Smith share in-depth knowledge and the latest data and trends in the Multifamily Housing Industry based on over 1.6 million resident and prospect surveys.

Retention Begins With Prospects - March 2014

What You Missed:

 

Retention Begins with the Prospect: Think you know what Prospects are looking for? Think again! From their first visit to your community, you have a critical opportunity to not only secure a lease but lay the foundation for long-term loyalty. In this session we’ll unveil the top 5 topics that will have today’s Prospects signing on the dotted line this year and for years to come! View On-Demand HERE

Doug Miller, the founder and President of SatisFacts Research, built the business on giving back to the industry and sharing knowledge. View this session at your convenience, and we invite you to share it with your team!

Visit our entire library of On-Demand Webinars and see what’s coming up on Onsite Insites LIVE!, our Free 30-Minute Webinar series that takes place the 3rd Thursday of each month at 9 a.m. Pacific/12 p.m. Eastern

Ebook Cover Difficult Residents

When it comes to working with difficult residents, there really is no magic formula.  Oftentimes, you can’t control what a resident is going to say or how they are going to act.  You can however control your words and actions – two things that can make all the difference in controlling the outcome of the interaction.

Inside we give you an easy plan for identifying exactly what type of personality you are up against, as well as an effective strategy for keeping your cool and maintaining your sanity!

CLICK HERE TO DOWNLOAD

Ebook Cover Service Requests

No money?  No time?  No problem!

As communities get older and budgets get smaller, focusing on streamlining the service request process is the way to go.  It’s not about throwing money at a problem or quick fix band-aids.  It comes down to setting the service team up for success and making the most of every resident interaction.

Take our 5-question quiz to determine how effective the process is at your community.  Then discover 3 strategies for every maintenance team, even those with the tightest of budgets!

CLICK HERE TO DOWNLOAD

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