Lia Nichole Smith, VP of Education and Consulting for SatisFacts Research, will be presenting at the Midwest Multifamily Conference in Indianapolis on October 16th.
Join Lia’s sessions at 11:00am and 3:10pm
Where Have All The First Visit Leases Gone? (11:00am)
Session Description: Leasing apartments is a tricky game to play. Most prospects tour 4 to 6 apartment communities before selecting the one they feel deserves their commitment and most importantly, their money. So who wins the lease? In this session, you’ll learn how a few minor changes can yield big results and more leases. 1.6 million survey responses can’t be wrong. Connect with your prospects by giving them what matters most. Make the connection – get the lease. It really is as simple as that! And once you’ve mastered the first visit leasing game, parlay those skills into securing more renewals and increasing your community’s bottom line.
Change Your Online Story! (3:10pm)
Session Description: Are you “over” reputation management training? Well, this is the session for you! People go online for 2 reasons: to sing your praises, or to rake you over the coals. Now that you know the basics of reputation management, it’s time for some action! In this session, we’ll explore how your team’s natural ability for “selling” can generate more positive reviews by getting your residents to do the work for you. We’ll also construct responses to the top 5 online complaints and show you how negative reviews can help you secure more leases and renewals!