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SatisFacts Research and SALES Inc! Announce Strategic Alliance

July 7, 2009

SatisFacts Research (www.satisfacts.com) and Sales Inc! (www.salesinc.net) are pleased to announce that an agreement has been reached to create a new strategic alliance. In this alliance, each firm will cross-promote the other’s services to offer multifamily owners and operators a more comprehensive solution to improve asset performance. SALES Inc!, established in 1988 by Stacy Crook, assists property owners and property management firms by quickly solving vacancy challenges. Since its inception, SALES Inc! has provided leasing services for over 1600 communities nationwide, and has achieved a remarkable closing ratio in excess of 50%. As the top leasing firm in the U.S., SALES Inc! has leased thousands of apartments in every market throughout the nation, creating increased cash flow and higher property values for managers, owners and investors. SatisFacts Research, founded in 2000, has worked with over one million units and serves as a satisfaction research and retention partner for the multifamily industry. SatisFacts offers a suite of powerful Resident Relationship Management Services™ including overall performance and 24/7 customer service assessment programs, as well as the tools and support needed to help clients significantly enhance NOI and asset value by reducing costly, controllable turnover. Their product suite includes a rapid turnaround web survey program for underperforming or in-receivership properties that provides valuable feedback…fast. SALES Inc!’s president Dan Haefner stated, “This agreement creates an alliance intended to offer our partners/clients a double barreled approach to improving property performance. SatisFacts offers processes and programs to address resident retention, which is a great supplement to our accelerated leasing programs and efforts that rapidly drive up occupancies.” Doug Miller, president and founder of SatisFacts, added, “Sales Inc! and their team of leasing experts help properties to improve leasing activity, while SatisFacts resident satisfaction feedback programs and action planning tools and support help properties tackle the 60+% of turnover that is controllable. The end result is to increase rentals at the same time as reducing turnover.” SALES, Inc!, based in Atlanta, provides accelerated leasing services to the multifamily industry. For additional information, contact Dan Haefner, President, SALES Inc!, O: 770.623.4545 x 102, E: dan@salesinc.net, W: http://www.salesinc.net. SatisFacts’, based in Baltimore, offers Annual Resident Satisfaction Surveys, Insite™ Online Touchpoint Feedback Programs (Move-in, Work Order, Pre-Renewal, In-Touch, and Unclosed Traffic Modules), Takeover and Red Flag Property Surveys, Education Programs, Employee Satisfaction Surveys, Owner / Client Satisfaction Surveys, Association Member Satisfaction Surveys, Custom Studies, Consulting and Process Evaluation Services. For additional information, contact Doug Miller, President, SatisFacts Research, O: 866.655.1490 x100, C: 410.598.1400, E: dmiller@satisfacts.com, W: http://www.satisfacts.com.